Privacy Policy

1. Introduction

Qodeon Labs ("we", "us", or "our") operates the website at qodeonlabs.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services.

We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you voluntarily provide when you:

• Contact us via our contact form — we collect your name, email address, and the message you submit.
• Subscribe to our newsletter — we collect your email address.
• Communicate with us via email or WhatsApp — we may retain those communications.

We do not automatically collect browser data, cookies, or analytics data beyond standard server logs unless you have specifically opted in.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and project requests
• Send you project proposals, quotes, and service information
• Send you our newsletter (only if you have subscribed)
• Improve our website and services
• Comply with legal obligations

We will never sell your personal data to third parties. We do not use your data for advertising or profiling purposes.

4. How We Process Your Contact Form Data

When you submit our contact form, your message is transmitted to us via Nodemailer, a server-side email delivery service. Your name, email address, and message are sent directly to our team email inbox. We do not store contact form submissions in any third-party database. Your data remains in our email system and is used solely to respond to your enquiry.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent — when you voluntarily submit a contact form or subscribe to our newsletter.
• Legitimate interests — to respond to enquiries and manage our business relationship with you.
• Legal obligation — where we are required by law to retain certain records.

6. Data Retention

We retain contact form submissions and email communications for as long as is necessary to manage our business relationship with you, or as required by applicable law. Newsletter subscribers may unsubscribe at any time using the unsubscribe link provided in each email.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your personal data.
• Right to object — object to processing of your personal data.
• Right to portability — request transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at contact@qodeonlabs.com.

8. Third-Party Services

We do not share your personal data with third-party marketing companies. Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: